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Return & Exchange

The purpose of this page is to help you on return and exchange the DVD you have received. Please read the page and if you still need more information, please click "contact" to send us your question.

15 days unconditional return guarantee

At BuyCheapDVD.COM We would like your shopping experience with us as comfortable and satisfactory as possible, this is why we offer a 15 days UNCONDITIONAL return policy for new, unopened DVDs. If for some reason you don’t like the DVDs, just return to us within 15 days, we will refund your full payment including shipping.

In the event that an item purchased from BuyCheapDVD.COM is defective, we will exchange the disc under the manufacturer’s warranty for a copy of the same title, provided the title is still currently available in our regular inventory. If the title is no longer available, or has been reissued by another studio, or is no longer covered by the manufacturer’s warranty, this warranty is void. Proof of purchase is mandatory. The customer is responsible for all shipping charges for returned items.

Non-defective return policies

Only sealed, unopened titles will be accepted for credit, exchange, or refund within 15 days of purchase. Disc must be in "new" unopened condition in order for us to issue credit. Any disc not meeting these conditions will be returned to sender, no credit issued. A copy of your original purchase receipt is required.

Returned titles must be in their original factory packaging. Enclose with each returned title the following information:

· Your name, address and telephone number.
· A copy of your BuyCheapDVD.COM receipt as proof of purchase.
· The reason why you are returning the title.

Please send all returns to:

BuyCheapDVD.COM
ATT: Return Department
1714 NE 26th Place
Renton, WA 98056-2291

Defective return policies

In the event that an item purchased from BuyCheapDVD.COM is defective, we will exchange the disc under the manufacturer’s warranty for a copy of the same title, provided the title is still currently available in our regular inventory. If the title is no longer available, or has been reissued by another studio, or is no longer covered by the manufacturer’s warranty, this warranty is void. Proof of purchase is mandatory, and discs will be exchanged only. No refunds! The customer is responsible for all shipping charges for returned items.

This warranty does not cover the following:

· Physical damage from shipping handling, abuse, or operation of defective or maladjusted equipment.
· Any disc not in pristine "like new" condition.
· Discs, jackets, or cases that show excessive wear beyond the normal handling required to detect a defect including, but is not limited to, discs used for rental and discs, jackets, and cases that have been marked with stickers, ink, or any other non-removable materials.
· Any disc that does not clearly show an audio or video defect. "Did not like" or "poor transfer (video) quality" are not acceptable defects.

Unfortunately, certain models of DVD players are not able to play certain DVDs. BuyCheapDVD.COM cannot be held responsible for discs that cannot be played on certain systems. However, BuyCheapDVD.COM will exchange the incompatible title with another title provided the warranty conditions are met. Items not accepted under the terms of this warranty will be returned, freight collect, to the sender.

Defective exchanges must be accompanied by the following information:

· The brand name of your DVD player.
· The exact location (time, chapter, frame, side) of the defect.
· The nature of the defect (e.g., disc skips at 45 min, chap 5, side 1).

Returned titles must be in their original factory packaging. Enclose with each returned title the following information:

· Your name, address and telephone number.
· A copy of your BuyCheapDVD.COM receipt as proof of purchase.
· The reason why you are returning the title.

Please send all returns to:

BuyCheapDVD.COM,
ATT: Return Department
1714 NE 26th Place
Renton, WA 98056-2291

 

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